Watched Remitters

👀 Watched Remitters – Sub Module The Watched Remitters sub-module is a dedicated section within the Remitters Module of the HelloMe Money admin panel.

It serves as a proactive compliance and monitoring tool, allowing compliance officers and risk analysts to flag remitters for closer observation without fully restricting their activities, unlike the Blocked Remitters module.

🔰 Purpose and Functionality While Blocked Remitters are entirely restricted from transacting, Watched Remitters remain active but are under enhanced scrutiny.

Reasons a remitter may be added to the watchlist include:

Borderline or fluctuating risk scores.

Unusual or frequent high-volume transactions.

Minor discrepancies in KYC documentation.

Unverified suspicious activities (e.g., flagged but not confirmed by sanctions checks).

This allows the compliance team to monitor potential future risks without disrupting user operations unnecessarily.

🔍 Search and Filter Options The Watched Remitters sub-module uses similar search and filter capabilities as the Blocked Remitters sub-module, allowing admins to efficiently locate flagged users.

Available filters include:

From Date / To Date: Narrow down watchlist entries within a specific period.

Remitter ID.

Name, Email, or Phone Number.

Risk Level or Transaction Amount.

Agent / Branch: Identify which channels are producing risky users.

✅ Similarity: Filters are nearly identical to Blocked Remitters, ensuring consistency in workflow.

✅ Difference: Watched Remitters remain active and can continue transacting, while Blocked Remitters cannot.

📊 Displayed Data Fields The grid displays the following details for each watched remitter:

Field Description ID Unique system-generated remitter ID Watch Date Date the remitter was added to the watchlist Name Full registered name Address Residential or registered address Contact(s) Phone number and email Agent/Branch Registration point (agent or branch) Amount Total or flagged transaction amount Risk Risk level when added to the watchlist (e.g., HI, MH, MD) Status Usually marked as “Watched” Action Options to view profile, edit status, or escalate to “Blocked”

🛠️ Available Actions Admins can:

View the full remitter profile for detailed KYC and transaction insights.

Edit the watch status if the risk has been mitigated or escalated.

Escalate the remitter to Blocked status if risk concerns increase.

⚡ Key Differences from Blocked Remitters Aspect Watched Remitters Blocked Remitters User Status Active but under monitoring Fully restricted from transacting Purpose Monitor potential risks without interruption Enforce full compliance hold Actions Can escalate to Blocked Can only unblock or manage records

✅ Summary The Watched Remitters sub-module:

Provides a structured approach to proactive risk management.

Enables the compliance team to observe potential high-risk users while allowing normal activity.

Shares the same intuitive filters and display layout as Blocked Remitters, ensuring consistency.

Allows quick escalation to Blocked Remitters if necessary.

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